Welcome to the Burris Customer Service Portal.

We will walk you through the registration process if you’ve not logged in before.

Please submit a request, and our Technical Support team will be glad to answer your questions or assist you with a return. This is our most effective way of communicating with you.

Do not send in your product without obtaining a Return Merchandise Authorization (RMA) number.

If your product tracking shows “Delivered” to our facility, please allow 24 hours for it to show as "Received" in our system before submitting another case to check status.

Please also allow an additional 2-3 weeks for Repairs and Parts Requests. Live agents will not contact you unless we have a specific question about your repair. All of our automated communications will be sent out via email. Specifics about your repair will be on your RMA return paperwork.

Hours of operation are Monday-Thursday 8am-4:30 pm, and Friday 8am-Noon Mountain Time. We are open for walkin service Monday-Thursday 8am-4pm. Please allow 24 hours during operation hours for an email response.
Thermal Product Registration